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  2. FAQ
  3. Platform

Platform

  • Why H.265 codec is not used in 3dEYE
  • Difference between the Confidence Sliders in Admin and Video Portals
  • Plug and Play
  • In our region the data can only be stored locally, can we localize 3dEYE cloud platform?
  • Do I get all of the web and mobile feature updates automatically with no extra charge?
  • I’m concerned about security, what is the most secure way to connect camera to a cloud?
  • I have multiple locations, business owners and security guards – can they all view all those locations simultaneously?
  • Can I view 32 or more cameras on my screen simultaneously?
  • I have a large account with 1000 cameras – can 3dEYE UI support it?
  • Can I produce long-term time-lapse?
  • Do you provide low latency webRTC stream?
  • What is the most reliable way to connect a camera to your platform?
  • How can I connect my cameras?
  • I have my own data centre – can I have my private cloud installed?
  • What cloud infrastructure does 3dEYE utilize?
  • Can I choose length of time my videos will be stored?
  • Where are the Amazon data centers located?
  • How does 3dEYE ensure I will have continuous access to my video?
  • How many users can access my 3dEYE account?
  • What is 3dEYE Cloud Platform?
  • What video formats are supported (e.g. H.264, H.265)?
  • Do I need to install any additional software, a client on my computer to watch my cameras?
  • Is there any mobile app available for 3dEYE?
  • Does 3dEYE support my current analog cameras?
  • Can I setup a delay for alerts and receive one email with a list of all events over some period of time, rather than receiving an email upon each event?
  • Are audit logs, Performance logs, Debug logs, Alert, Event, Exception logs available?
  • Can I limit what cameras a specific user can watch?
  • Can I create multiple users?
  • Can I combine cameras into groups?
  • On what operating system does the application run?
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