Company
Tech support
Pricing
- Can I buy camera bundled with cloud service?
- Can I have my custom billing plan based on storage, quality settings, etc.?
- Can I have pay as you go plans?
- Can I pay per camera monthly or annually
- Can I pay per one time perpetual license?
- How do I purchase 3dEYE?
Account
- Is there a limit on number of customers I can create?
- Can I create a security guard account that will be able to watch only selected cameras?
- Can I create sub-integrator account?
- Can I have separate account for each physical location?
- Can I manage multiple customer levels under my account?
- Can I manage multiple customers and their cameras from my single account?
Internet limitations
- Can I connect site through satellite or cellular internet? What are the best practices?
- Can I use SD cards to avoid loss of footage during internet interruptions?
- Can I use the cloud on large installation sites?
- My internet is not stable, how would I prevent loss of footage?
- What are the ways to minimize internet consumption?
- What is the bandwidth requirement per camera or per site?
Security
- Is storing video in the cloud secure?
- How can I create a secure and reliable direct camera-to-cloud connection without port forwarding?
- How can we lock down our remote location and still monitor it through streaming video?
- What are P&P servers? How is camera manufacturer P2P server connection different from 3dEYE Plug and Play connection?
Platform
- Why H.265 codec is not used in 3dEYE
- Plug and Play
- In our region the data can only be stored locally, can we localize 3dEYE cloud platform?
- Do I get all of the web and mobile feature updates automatically with no extra charge?
- I’m concerned about security, what is the most secure way to connect camera to a cloud?
- I have multiple locations, business owners and security guards – can they all view all those locations simultaneously?
Integrations
- Can I connect my NVR over ONVIF or RTSP to 3dEYE platform?
- Can I do off-site backup of my VMS /NVR to 3dEYE platform?
- Can I see camera-side analytics through 3dEYE platform?
- Can we connect all camera via RTSP stream?
- Can we have our mobile app?
- Can you support any ONVIF camera?
White Label
- Can we have our own AWS white-labelled cloud?
- Do I get all of the feature updates automatically to my white label web and apps account?
- What do I get as part of the White Label package with 3dEYE platform?
- What is the difference between White Label and Branding function in the admin portal?
- What is white-labelled sharing page?
- Will my clients be able to see that it’s 3dEYE platform?