NextGen Monitoring Portal

Introduction

Why NextGen?

Key Features

Upgrade Path

Introduction

The NextGen Monitoring Portal is a next-generation solution designed to enhance monitoring operations with unmatched interactivity, efficiency, analytics, statistics and reporting. Organizations upgrading to NextGen will benefit from modernized workflows, faster response times, and improved investigation capabilities.

Why NextGen?

The NextGen Monitoring Portal provides a complete, modernized monitoring experience by combining:

• Real-time site interaction

• Rapid incident response

• Advanced forensic research capabilities

• Powerful analytics

• Comprehensive reporting

Whether engaging directly with a suspect via two-way audio, coordinating emergency dispatch with one click, or conducting in-depth investigations, NextGen equips monitoring teams to operate at peak efficiency.

Key Features

With NextGen, users gain access to:

• Real-Time Interaction – Direct engagement with sites and suspects, including two-way audio talk-down.

• One-Touch Emergency Dispatch – Rapid dialing of contacts or law enforcement.

• Audio Presets – Quick deterrence and rapid response options.

• Forensic Tools – Advanced video analytics for detailed investigations.

• Comprehensive Reporting – Daily summaries, incident tracking, linked video evidence, and complete case histories.

• Collaborative Investigations – Inter-team evidence sharing and communication tools.

• Full Transparency – Complete auditing of all system and user events.

• Automated Site Controls – Seamless arming/disarming of monitored sites.

• Third-Party Integration – Support for existing monitoring platforms such as Immix, Patriot, Bold Manitou, and more.

Upgrade Path

The transition to NextGen is designed to be simple and structured:

1. Live Demo – Presentation of NextGen features to your sales and technical staff.

2. Hands-On Access – Demo credentials provided to explore a customer-facing environment with cameras, sites, and scenarios.

3. Pilot Project (approval required) – A limited deployment with selected monitored sites and tailored setup. The pilot period will be fixed and defined at the time of approval. After the pilot, standard service charges apply if you choose to continue.

4. Full Deployment – Seamless transition into a paid account after successful pilot completion.